Accessibility Statement

1. Our Commitment

Phics USA is committed to providing a website that is accessible and usable for people with different abilities, needs, devices, and browsing preferences. We aim to make website information and functions clear, practical, and reasonably easy to navigate.

Accessibility is an ongoing responsibility. We welcome feedback and use it to help identify barriers and prioritize practical improvements.

2. Accessibility Standard and Current Status

Phics USA uses the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA as a reference and improvement target. WCAG is an international standard developed by the World Wide Web Consortium (W3C) to help make digital content more perceivable, operable, understandable, and robust.

This website has not yet undergone a complete independent accessibility audit. Phics USA therefore does not claim that every page, component, or feature fully conforms to every WCAG 2.2 Level AA success criterion.

3. Measures We Consider

Accessibility and usability efforts may include reviewing and improving:

• Page titles, headings, landmarks, and content structure
• Keyboard navigation and visible focus indicators
• Text readability, spacing, contrast, and responsive reflow
• Links, buttons, menus, forms, labels, and error messages
• Text alternatives for meaningful images and visual content
• Zoom behavior and layouts across desktop, tablet, and mobile devices
• Compatibility with commonly used browsers and assistive technologies
• Clear language, predictable navigation, and consistent page organization

4. Website Design and Usability

The Phics USA website uses consistent navigation, structured headings, responsive layouts, readable content, and visually identifiable links and controls. We aim to avoid relying on color alone to communicate essential meaning and to provide sufficient visual separation between interactive elements where practical.

Website design and content may continue to evolve. New or revised pages may be reviewed as part of routine publishing and maintenance work.

5. Compatibility and Technical Environment

This website is intended to work with current versions of widely used web browsers, operating systems, devices, and common assistive technologies. Accessibility may be reduced when using an outdated browser, unsupported software, unusual browser extensions, disabled essential browser features, or certain device and assistive-technology combinations.

Website appearance and behavior may also vary with screen size, zoom, text settings, contrast preferences, internet connection, and individual device configuration.

6. Third-Party Content and Tools

Some website functions may rely on third-party hosting, WordPress themes, plugins, forms, payment services, embedded content, or other external platforms. Phics USA may not control every accessibility feature, limitation, update, or technical decision associated with those services.

Where a third-party component presents a barrier, we will consider reasonable alternatives, configuration changes, provider guidance, or replacement options where practical and within our control.

7. Known and Possible Limitations

Despite ongoing efforts, some content or features may not yet meet every accessibility need or technical criterion. Possible limitations may include older content, third-party components, complex documents, insufficient alternative text, keyboard interaction issues, or content that behaves differently with certain assistive technologies.

We review issues as they are identified and assess improvements according to their effect on access, available information, technical feasibility, security, and the resources reasonably required to address them.

8. Accessibility Feedback and Assistance

If you experience difficulty accessing any part of this website, notice an accessibility barrier, or need website information in a different reasonably available format, please contact us at support@phicsusa.com.

We will review the request and make reasonable efforts to provide the information, identify an alternative method, or address the barrier where practical. The availability and timing of an alternative may depend on the nature of the material and the request.

9. Helpful Information to Include

To help us understand and reproduce an accessibility issue, please include as much of the following information as you are comfortable providing:

• The page URL or name of the content involved
• A brief description of the barrier or difficulty
• The action you were trying to complete
• Your device, operating system, and browser, if known
• Any assistive technology being used, if relevant
• Your preferred contact method or requested alternative format

Please do not include unnecessary medical information or other sensitive personal details when reporting an issue.

10. Response and Follow-Up

Phics USA aims to acknowledge accessibility-related messages within five business days during normal business operations. This is a service target, not a guaranteed response time. Investigation and resolution times vary according to the issue, available information, third-party dependencies, and the work required.

If our first response does not address your concern, reply to the same email thread with any additional details and request further review.

11. Assessment Approach

Accessibility may be assessed through internal content review, responsive layout checks, keyboard testing, automated evaluation tools, browser and device testing, user feedback, and review of third-party components. Automated tools can help identify issues but do not establish complete accessibility or conformance by themselves.

12. Updates to This Statement

Phics USA may update this Accessibility Statement as the website changes, accessibility practices develop, or improvements are completed. Changes will be posted on this page with an updated revision date.

13. Contact Us

For accessibility-related questions, feedback, barrier reports, or assistance requests, contact Phics USA at:

support@phicsusa.com