Refund & Cancellation Policy
This policy explains how Phics USA reviews refunds, cancellations, billing questions, and service-related payment requests.
1. Introduction
This Refund & Cancellation Policy explains how Phics USA handles refund requests, cancellation requests, billing questions, and service-related payment concerns. By requesting services, approving a scope of work, or making a payment, you agree to the terms described in this policy.
2. Service-Based Business Model
Phics USA provides business support services that may include digital operations support, administrative coordination, digital presence and marketing operations, and technology procurement assistance. These services are generally customized based on client requirements, communication, planning, and agreed scope.
3. No Automatic Refunds
Payments made for services are not automatically refundable. Because service work may involve planning, preparation, communication, research, coordination, or completed deliverables, refund requests are reviewed on a case-by-case basis.
4. Work Already Started or Completed
Fees related to work that has already started, been partially completed, or been delivered are generally non-refundable. This may include time spent on review, planning, communication, documentation, coordination, research, service setup, or execution of agreed tasks.
5. Cancellation Before Work Begins
If a client requests cancellation before work has started, Phics USA may review the request and may consider a full or partial refund depending on the payment status, administrative costs, scope preparation, and any work already performed.
6. Cancellation After Work Begins
If cancellation is requested after work has started, Phics USA may charge for work already completed, time already spent, third-party costs, administrative handling, and any agreed or prepared deliverables. Any remaining amount, if applicable, may be reviewed for possible partial refund at our discretion.
7. Recurring or Ongoing Support
For recurring or ongoing support arrangements, cancellation terms may be described in a separate proposal, invoice, agreement, or written communication. If no separate cancellation terms are provided, clients should contact Phics USA in writing to request cancellation or changes to ongoing support.
8. Custom Services and Deliverables
Custom service work, business-specific coordination, prepared documents, research, recommendations, reports, operational setup, and other client-specific deliverables may not qualify for refund once work has begun or deliverables have been provided.
9. Third-Party Costs
Any third-party costs, vendor charges, platform fees, software fees, domain or hosting fees, procurement costs, payment processing fees, or external service charges are generally non-refundable once incurred, unless the third-party provider separately approves a refund.
10. Billing Errors
If you believe there has been a billing error, duplicate charge, incorrect invoice, or payment issue, please contact us promptly. Phics USA will review billing concerns and, where appropriate, correct confirmed errors.
11. Refund Processing
If a refund is approved, it will generally be processed using the original payment method where possible. Processing times may vary depending on the payment provider, bank, card network, or financial institution involved.
12. How to Request a Refund or Cancellation
To request a refund, cancellation, or billing review, please contact Phics USA with the following information:
- Your name and business name, if applicable
- Your contact email address
- Invoice number or payment reference, if available
- Service purchased or requested
- Reason for the refund or cancellation request
- Any relevant communication or supporting details
13. No Guarantee of Approval
Submitting a refund or cancellation request does not guarantee approval. Phics USA reserves the right to evaluate each request based on the service scope, work performed, timing of the request, payment status, and applicable written agreements or communications.
14. Separate Agreements
If a separate written agreement, proposal, invoice, or service document includes refund, cancellation, payment, or billing terms, those terms may apply in addition to or instead of this general policy.
15. Updates to This Policy
Phics USA may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated effective date.
16. Contact Us
For refund, cancellation, or billing-related questions, contact Phics USA at: