Privacy Policy

1. Introduction

This Privacy Policy describes how Phics USA (“we,” “our,” or “us”) handles information obtained when you visit this website, submit a contact form, communicate with us, or request information about our professional digital services.

2. Information We Collect

We may collect information that you voluntarily provide when you contact us, submit an inquiry, request services, or otherwise communicate with us. This information may include:

• Your name and contact information
• Your company or organization name
• The service areas that interest you
• Project goals, needs, timelines, and message details
• Files or other materials you choose to provide
• Records of our communications with you
• Any other information you voluntarily provide

Our hosting, security, and website systems may also process limited technical information, such as an Internet Protocol address, browser type, device information, requested pages, timestamps, and security or server logs. The exact information depends on the systems and service providers used to operate this website.

3. How We Use Information

We may use information to:

• Review and respond to inquiries
• Understand your goals and project needs
• Determine whether and how Phics USA may assist with a project
• Prepare proposals, scopes of work, invoices, or service communications
• Deliver, manage, and support agreed professional services
• Maintain business, financial, security, and communication records
• Operate, secure, maintain, and improve this website
• Comply with applicable laws and protect legal rights
• Send marketing communications where consent or another lawful basis permits

4. Contact Forms and Business Communications

Information submitted through a contact form is used to review your inquiry, understand your goals, evaluate whether the project is a fit for our services, and communicate with you about practical next steps. Submitting an inquiry does not create a customer relationship or require Phics USA to accept or perform a project.

5. Marketing Communications

Phics USA may send marketing or informational communications where permitted by law. You may ask us to stop sending marketing emails at any time by using an unsubscribe option when provided or by contacting us. We may still send non-marketing messages related to an inquiry, transaction, project, account, or legal obligation.

6. Search Performance and Website Analytics

Phics USA currently uses Google Search Console to understand how this website appears and performs in Google Search. Search Console provides search-performance, indexing, and technical website information and is not used by Phics USA as a general visitor-analytics platform.

At the effective date shown above, Phics USA does not use Google Analytics or a similar general website-visitor analytics platform. If additional analytics, advertising, or tracking technologies are introduced, this Privacy Policy and the Cookie Policy may be updated, and any required notice or consent controls will be implemented.

7. Cookies and Similar Technologies

This website may use cookies or similar technologies that are necessary for website functionality, security, preferences, forms, or performance. For more information, please review the Cookie Policy.

8. Payments and Transaction Information

If payment services are offered, payments may be handled through a third-party payment processor or financial institution. Those providers process payment information under their own privacy policies and security practices. Phics USA may receive transaction details such as payment status, amount, date, invoice reference, and limited billing information, but should not receive complete payment-card credentials when payment is processed through an external payment provider.

9. How We Share Information

Phics USA does not sell personal information. We may disclose information only when reasonably necessary to operate the website, communicate with you, deliver agreed services, complete transactions, protect rights and security, comply with law, or work with providers supporting our operations.

Recipients may include:

• Website hosting, security, form, and email-service providers
• Payment processors, accounting platforms, and financial institutions
• Professional advisers, contractors, or service providers supporting an agreed project
• Government authorities or other parties when disclosure is legally required
• A successor or relevant party in connection with a business reorganization, financing, sale, or transfer, subject to applicable law

Providers are permitted to access information only as reasonably necessary for their assigned functions or as otherwise allowed by applicable law and their governing agreements.

10. Legal Bases Where Applicable

Where applicable law requires a legal basis for processing, Phics USA may process personal information based on your consent, steps requested before entering into a service relationship, performance of an agreed service, compliance with legal obligations, or legitimate business interests such as responding to inquiries, maintaining records, securing systems, and improving services. The applicable basis depends on the context.

11. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information in our control. However, no method of Internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, evaluating and delivering projects, maintaining business and financial records, resolving disputes, protecting security, and complying with legal obligations. Retention periods vary according to the type of information, the business context, and applicable legal requirements.

13. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information; to object to or restrict certain processing; or to withdraw consent where processing is based on consent. These rights may be subject to legal exceptions, verification requirements, and record-retention duties.

To make a privacy request, email support@phicsusa.com. Please describe your request clearly. We may need to verify your identity before completing it. You may also have the right to contact the privacy or data-protection authority in your jurisdiction.

14. Third-Party Websites and Services

This website may link to or use third-party websites, platforms, or services. Their privacy and security practices are governed by their own policies. Phics USA does not control and is not responsible for third-party privacy practices, content, or policies.

15. Children’s Privacy

This website is intended for a general adult and business audience and is not directed to children under 13. Phics USA does not knowingly collect personal information online from children under 13. If you believe a child under 13 has provided personal information through this website, please contact us so the matter can be reviewed.

16. International Processing

Phics USA and its service providers may process or store information in countries other than the country where you are located. Where required, appropriate safeguards will be used for cross-border processing in accordance with applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, providers, or legal obligations. The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated through an additional notice where appropriate.

18. Contact Us

For privacy-related questions or requests, contact Phics USA at:

support@phicsusa.com